1. Department has introduced ‘Cash on Delivery’ facility for bulk
customers only on newly introduced Express Parcel and Business
Parcel.
2. These articles would be booked at few identified centres, however
delivery would be from all offices which have e-payment facility.
3. IMPORTANT: NO ARTICLE SUPERSCRIBED AS “COD” ARTICLE IS DELIVERED WITHOUT COLLECTION OF COD AMOUNT FROM ADDRESSEE
4. Parcel Net update 29112013 available on CEPT ftp site at location
ftp://ptcinfo.org/Meghdoot7/Updates/ has to be upgraded in all
delivery Post Offices alongwith the solutions available therein. The
Postman exe available therein only should be used for delivery purposes.
Care has to be taken in order to distinguish between normal Parcel and
COD Parcel.
5. Delivery of Express parcel Cash-on-Delivery (EPCOD) and Business Parcel Cash-on-Delivery (BPCOD) Articles:
5.1. EP/BP-CoD articles will be delivered through Postman module. The
Express Parcel/Business Parcel bags can be received physically or
virtually in the system. CoD articles after its receipt in delivery
branch of the Delivery Post Office will be segregated. Electronic data
for such articles is directly sent to Postman module through RNet
communication if the delivery offices has already upgraded with
ParcelNet update. CoD articles will be further dealt in following
manner to effect delivery:
5.1.1. Articles for which Cash-on-Delivery (CoD) amount is Rs. 10,000/-
or less will be given Home Delivery. Hence such articles shall be
handed over to the concerned Postman with delivery slip under proper
acquittance.
5.1.2. Articles for which amount to be collected is more than Rs.
10,000/- will be given window delivery. Such articles will be handed
over to window delivery clerk under proper acquittance.
5.1.3. CoD articles to be delivered through linked Branch Post Offices
shall be handed over to Sub Account PA under proper acquittance.
5.2. EP-CoD/BP-CoD articles are address specific and can be delivered
to any person at the address on collection of correct amount and proper
identification.
5.3. No money order commission is required to be collected from addressee while delivering CoD articles.
5.4. Once articles are entered in Postman Delivery Module, same cannot
be redirected in any case. Therefore, mis-sent/ mis-sorted articles are
returned to booking office without entering same in Postman module.
5.5. Electronic data regarding Cash on Delivery articles is made
available in Postman module through RNet communication. Such articles
after their physical receipt in delivery Post Offices can be selected in
Supervisor of Delivery module. Articles for which electronic data is
not available should be kept aside and shall not be entrusted for
delivery until data is received in the delivery module. Request will be
sent to central server for supply of the information if it is not
already available.
5.6. The ParcelNet Central server on receipt of message from system,
in turn will supply the electronic information pertaining to such
EP-CoD/BP-CoD articles during the next communication cycle. On receipt
of data, those articles also can be entrusted for delivery.
5.7. For articles meant for window delivery, intimation will be
prepared by Window Delivery PA & served by the postman on the date
of receipt under receipt by the Postman duly entered in book of notices
& intimation delivered.
5.8. Window delivery of CoD articles will be made to addressee or his
authorised person on production of proper identification and
authorisation and collection of requisite amount.
5.9. In case address/premise is locked, the postman shall serve
‘intimation’ during first attempt of delivery itself. The delivery
official in such cases, will record the time of leaving the intimation
at the address along with his signature in the delivery slip.
5.10. In respect of all such articles where intimation is served during
the first attempt of delivery, second attempt of delivery shall be made
on the next working day.
5.11. Signature, full name in block letters, Contact details of the
addressee or the person taking delivery of the COD articles will be
recorded in the delivery slip.
5.12. Undelivered EP-CoD/BP-CoD articles will be retained in delivery
Post Office for a maximum period of 7 days following the date of receipt
in Post Office. No charges shall be applicable on retention of these
articles during this period.
5.13. Refused EP-CoD/BP-CoD articles should be returned to sender on the day of refusal itself with proper remarks.
5.14. Supervisor of delivery branch and Delivery PA will scrutinise the remarks
5.14. Supervisor of delivery branch and Delivery PA will scrutinise the
remarks on every undelivered articles to ascertain its correctness. No
article should be returned to sender without proper and legible remark.
5.15. A report on the number of articles kept in deposit will be
generated/ printed by the system in Postman module at the end of day by
the Delivery PA and will be kept in his custody on guard file in
chronological order.
5.16. Supervisor of Delivery branch will check the articles kept in
deposit with reference to daily report to ensure that number of articles
in deposit is correct; articles are intact/ not tampered, not retained
beyond the prescribed period. The report will be signed by both the
Delivery PA and Supervisor & also date
stamped by PA.
5.17. EP-CoD/BP-CoD articles received in Post Office which has to be
delivered through Branch Post Office where e-Payment facility is not
available will be delivered in manner prescribed below:
5.17.1. EP-CoD/BP-CoD articles meant for delivery from BO in direct
account with the office will be handed over to Sub Account PA under
proper acquittance.
5.17.2. These articles will be sent to BO for delivery duly incorporating the article number and CoD amount in BO slip.
5.17.3. Branch Postmaster shall make entries on the reverse of BO Daily
Account w.r.t. EP-CoD/BP-CoD articles specifically mentioning against
each article number date of delivery/ intimation served to addressee
for SP-CoD articles kept in deposit by BO or returned to sender.
5.17.4. The particulars of CoD articles received, delivered and returned to sender would be recorded in BO Journal by BPM.
5.17.5. A copy of entries received from BO shall be given to Delivery
PA to check that articles are not unduly detained in BO and necessary
data updation in Postman/ ePayment modules etc. Cases of undue delay of
articles/ detention over prescribed period shall be immediately brought
to the notice of concerned Postmaster.
5.17.6. Articles returned from BO duly entered in BO Daily Account
shall be transferred to Delivery PA by Sub Account PA under proper
receipt. Such articles will be dealt in same manner as prescribed for
articles returned by own office.
5.17.7. In case of EP-CoD/BP-CoD articles delivered by BO no cash
will be necessarily transferred to the treasury. The cash realized on
such articles in branch offices will be credited under heading amount
realized on delivery of EP-CoD/BP-CoD articles in BO account and BO
daily account on receipt side.
6. Submission of returns:
6.1. On return from beat, every Postman should deposit the amount
collected on delivery of EP- CoD/BP-CoD articles to the treasury
under receipt in Postman’s book.
6.2. Window delivery PA will also deposit the amount to treasury w.r.t.
EP-CoD/BP-CoD articles given window delivery on the day under proper
receipt.
6.3. Delivery PA will scrutinise delivery slips and Postman’s Book to
ensure that articles have been delivered under proper receipt and
correct amount of cash has been collected from the addressee for
articles delivered and properly credited in Treasury.
6.4. Undelivered articles brought back by Postmen and to be kept in
deposit shall be handed over to Deposit PA under proper acquittance
obtained in Postman book.
6.5. Data with respect to each EP-CoD/ BP-CoD article shall be
updated in Postman Module/ Parcel Net etc by concerned Postman/
Delivery PA/ Window Delivery PA.
6.6. EP-CoD/BP-CoD articles which are to be returned to Sender should
be handed over by Postman to Dispatch PA along with a report generated
in the Postman Module duly obtaining the latter’s signature on the
office copy of the report.
6.7. Once data is entered in Postman Module and Supervisor performed
SUBMIT ACCOUNT, the value of the EP-CoD/BP-CoD articles credited into
accounts at the Delivery Post Office will be transferred to the
identified e-payment office, biller-wise through e-Payment
communication.
6.8. Similarly, data relating to all EP-CoD/BP-CoD articles
delivered/kept in deposit/ returned to sender will be updated in Parcel
Net through RNet Communication.
6.9. All EP-CoD/BP-CoD articles to be returned to the sender will be
despatched by the Dispatch PA in the usual manner of despatching the
other Express parcel/ Business Parcel articles.
7. Remittance of EP/ BP-CoD value:
7.1. Amount collected w.r.t. EP-CoD/BP-CoD articles shall be remitted
to the sender (biller) through e-Payment module. No money orders will
be booked for remitting the CoD value.
7.2. EP-CoD/BP-CoD charges are inclusive of all charges. Hence no
separate charges will be collected from addressee for remittance of
amount through e-Payment.
7.3. Once data is entered in Postman Module with respect to
EP-CoD/BP-CoD articles and Supervisor performed SUBMIT ACCOUNT, the
value of the CoD articles credited into accounts at the Delivery Post
Office will be transferred to the identified e-payment office,
biller-wise through e-Payment communication.
8. Parcel Net user guide for Post Offices is available at employees corner on India Post web-site.
9. No extra charges (viz. Return postage etc) for returned articles will be charged.
10. In case of any software related problems at delivery point,
concerned system administrator or help desk of CEPT (Ph No.
0821-2449015) may be contacted
