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Delhi HC refuses to stay functioning of Seventh Pay Commission: IndiaTV News

New Delhi: The Delhi High Court on Tuesday declined to stay the functioning of the Seventh Pay Commission while hearing a plea that challenged a notification on inclusion of a former IAS officer as a member of the panel.

Justice Sudershan Kumar Misra also issued notice to the central government on the plea filed by retired members of the all India Services, central civil services and armed forces against the government's Feb 28 notification constituting the commission.

The petitioners argued that inclusion of a former Indian Administrative Service officer, Vivek Rae, in the four-member commission give rise to a "real likelihood of bias" on his part to give a favourable recommendation to the IAS.

The petition said: "The impugned resolution, by retaining the practice of including a member of the IAS as a member of the commission has given rise to a real likelihood of bias on the part of such member in favour of maintaining the status quo, under which the IAS enjoys a position of special privilege in respect of pay fixation."

Rae has a directed pecuniary interest in the recommendations of the commission, as it would also determine his pension and retirement benefits, alleged the plea.

The petitioners further questioned the practice of previous pay commissions providing an "edge" in pay scales to members of the IAS over other members of the AIS and other central civil services including India Forest Services (IFS), Indian Police Service (IPS), Indian Revenue Service (IRS), and all other group A central services.

Source: http://www.indiatvnews.com

CBS Help Desk for India Post

Helpdesk Model

1.       Who should contact the helpdesk?

•        User

2.       How should the user contact the helpdesk?

•        Phone (1800 103 9474)

•        E-mail (fsidophelpdesk@infosys.com)

3.       What information is required by the helpdesk?

List of questions below will be asked by the helpdesk before creating a ticket.

In the interest of saving time for creating the incident, user to have answers handy for the questions below as applicable.

Primary Questions:

•        Calling from which post-office branch? Caller contact details (email/ phone)?

•        Problem with which application/module/menu item?

•        What is the issue/incident?

•        Is the issue occurring only for you? Or many users / systems affected?

Is the issue business impacting?

•        Is the issue appearing if you login with your user id from another desktop?

•        What is Operating System, Browser version is used?

•        Is the network connectivity to the Data Center up?

•        Have the CBS desktop settings been applied as per the Infosys document circulated

•        User id will be requested over the phone

Optional Questions – If required for Issue:

•        Optional – Menu name, CIF id, SOL id, Account Number may be requested over the phone on need basis.

•        Optional – Screen shots with brief notes may be requested over email, if required.

•        Optional – Sequence of steps while getting this error will be requested over the phone and email.

4.       After Creating an Incident what information you would get from helpdesk? 

Helpdesk will provide the Incident Severity/Priority and SLA hours for giving resolution. This will be tied up with RFP scope as applicable.

5.       How will the helpdesk agent help you resolve your issue on a call?

•        Helpdesk will suggest troubleshooting steps based on issue

•        Help desk will refer ready-reckoner available

6.       What happens if the helpdesk agent cannot resolve your issues while on the call (or if you contact over email)?

•        Help desk will route the trouble ticket to Infosys support

•        Infosys support investigates the ticket and finds solution

•        Infosys support provides solution over e-mail or phone to user

7.       What are the hours of operation for the End-user?

End-user helpdesk -> 08:00 Hrs to 20:00 Hrs (Monday to Saturday)

8.       How can you track the status of your incident?

User tracks incident status via helpdesk E-mail (FSIDOPHELPDESK@infosys.com), Phone (1800 103 9474)

9.       Who will be accountable if Helpdesk is not giving reply?

In this case, user can escalate to the next level as given in the Escalation Matrix.

Escalation for FSI:

Escalation for ECMS: