CBS Help Desk for India Post

Helpdesk Model

1.       Who should contact the helpdesk?

•        User

2.       How should the user contact the helpdesk?

•        Phone (1800 103 9474)

•        E-mail (fsidophelpdesk@infosys.com)

3.       What information is required by the helpdesk?

List of questions below will be asked by the helpdesk before creating a ticket.

In the interest of saving time for creating the incident, user to have answers handy for the questions below as applicable.

Primary Questions:

•        Calling from which post-office branch? Caller contact details (email/ phone)?

•        Problem with which application/module/menu item?

•        What is the issue/incident?

•        Is the issue occurring only for you? Or many users / systems affected?

Is the issue business impacting?

•        Is the issue appearing if you login with your user id from another desktop?

•        What is Operating System, Browser version is used?

•        Is the network connectivity to the Data Center up?

•        Have the CBS desktop settings been applied as per the Infosys document circulated

•        User id will be requested over the phone

Optional Questions – If required for Issue:

•        Optional – Menu name, CIF id, SOL id, Account Number may be requested over the phone on need basis.

•        Optional – Screen shots with brief notes may be requested over email, if required.

•        Optional – Sequence of steps while getting this error will be requested over the phone and email.

4.       After Creating an Incident what information you would get from helpdesk? 

Helpdesk will provide the Incident Severity/Priority and SLA hours for giving resolution. This will be tied up with RFP scope as applicable.

5.       How will the helpdesk agent help you resolve your issue on a call?

•        Helpdesk will suggest troubleshooting steps based on issue

•        Help desk will refer ready-reckoner available

6.       What happens if the helpdesk agent cannot resolve your issues while on the call (or if you contact over email)?

•        Help desk will route the trouble ticket to Infosys support

•        Infosys support investigates the ticket and finds solution

•        Infosys support provides solution over e-mail or phone to user

7.       What are the hours of operation for the End-user?

End-user helpdesk -> 08:00 Hrs to 20:00 Hrs (Monday to Saturday)

8.       How can you track the status of your incident?

User tracks incident status via helpdesk E-mail (FSIDOPHELPDESK@infosys.com), Phone (1800 103 9474)

9.       Who will be accountable if Helpdesk is not giving reply?

In this case, user can escalate to the next level as given in the Escalation Matrix.

Escalation for FSI:

Escalation for ECMS:

Department of Personnel & Training No.AB-14017/2/2011-Estt (RR) Dated the 3 May, 2014

OFFICE MEMORANDUM

Subject:          Model Recruitment Rules for the various Group 'A' and Group 'B' posts in Electronic Data Processing (EDP) Cadre -reg.

The Model RRs for the Group 'A' and Group B' posts in Electronic Data Processing (EDP) Cadre issued by this Department have been reviewed in the light of 6th CPC recommendations.

2.         The designation with pay scale for Group 'A' and Group 13' posts in Electronic Data Processing (EDP) Cadre shall be as below:-

1 DEO, Grade A                                         PB-1, GP Rs. 2400

2. DEO, Grade B                                        PB-1, GP Rs. 2800

3. DEO, Grade C                                        PB-2, GP Rs. 4200

4. Data Processing Assistant                  PB-2, GP Rs. 4600

/Data Entry  Operator Grade D'

5 Programmer/Data Entry                       PB-2, GP Rs. 4800

   Operator Grade E

6. Senior Programmer/Systems              PB - 3 GP Rs.5400 /

    Analyst/System Security Officer

   /Data  Entry Operator Grade `F"

7. Senior System Analyst/ Data              PB - 3 GP Rs.6600

    Processing  Manager

8. Joint Director/ System Supervisor/     PB - 3 GP Rs.7600

    Principal System Analyst

9. Director                                              PB 4 GP Rs. 8700

Accordingly, the revised Model Recruitment Rules for the same are enclosed as Annexure to this Office Memorandum.

3. Ministries/Departments may review the existing rules and notify the revised rules conforming to the Model Recruitment Rules. These may also be forwarded to all autonomous/statutory bodies for adoption. The Ministry of Home Affairs is also requested to forward these Model RRs to the UT Administrations for appropriate action.

4. Hindi version will follow.

Sd/-

 (Mukta Goel)

Director(Estt-I)

FAREWELL TO SRI ASHISH KUMBHAR ON BEING TRANSFERRED FROM PURI DIVN.TO BOLANGIR DIVN.AT THE CHAMBER OF POSTMASTER,PURI H.O.

Preliminary Interaction meeting with Chairman and members of Pay

Today FNPO delegation consisting of General Secretaries NAPEC , General Secretary, PM&MTS, SGFNPO and R.Ravichandran participated in the meeting. During our meeting we presented that India Post is fully computerized and IT enabled and Justification for higher Pay Scale on account of computerization, Savings Bank, Life Insurance and Money Remittance, 100% IT driven on completion of IT project. And multifarious duties. Further we mentioned that Post Man touching every corner of the country. PO is a multipurpose delivery for central and state government schemes like Savings Schemes Payment, MGNREGA & DBT. Demand for higher scales of other cadres in DOP has been emphasized. However we did not mention minimum scale and grade pay. MACP anomalies were discussed. The details of the Video presentation are hereunder:

Kavery Banerjee is new Secretary at Department of Posts

The government today approved Kavery Banerjee as Secretary of Department of Posts following retirement of P Gopinath on May 31. 

"The Appointments Committee of the Cabinet has approved the appointment of Ms Kavery Banerjee, IPoS (Indian Postal Services) 78, as Secretary, Department of Posts, Chairperson, Postal Services Board and Director General, Postal Services," an official statement said. 

Banerjee was serving as Member (Technology) in Postal Services Board before being elevated to the new post. 

Her predecessor Gopinath, too, was elevated to the position of Secretary from Member (Technology) of PSB. 

Gopinath during her tenure played key role on project of Post Banks concepts floated by former telecom minister Kapil Sibal. 

Though DoP failed to get banking licence, it will have the opportunity to apply again when Reserve Bank of India again opens up application for new licences. 

The future of Post Banks now depends largely on view of new government if it would like Department of Posts to enter in to full time banking operations. 

India Post has already set up ATMs at few locations and about 2,800 more ATMs are expected to be in place by March 2015 as part of its core banking system project. 

The challenges before Banerjee includes completion of CBS project and modernising about 1.3 lakh out of 1.55 lakh post offices across country and look at revenue streams to curb loss at India Posts which was last reported around Rs 6,300 crores. 

Around 25,000 department of Post offices have been computerised under UPA regime.

Proposal:Reintroduction of 6 day week in all central government offices and organizations ?

The new Union Government is thinking of put an end to the 5 day week and reintroduction of 6 day week in all central government offices and organizations.This issue will be taken up soon for discussion in the union cabinet meeting. The 5 day week has been introduced long back in the year 1985 during the regime of late prime minister Sri Rajiv Gandhi.

Central govt employees may get performance based incentives

NEW DELHI: The central government may implement a  performance based incentives scheme for its employees, officials said on Saturday.
According to sources, the Department of Personnel and Training (DoPT) is slated to give a detailed presentation on Performance-Related Incentive Scheme (PRIS) to the Prime Minister.
The PRIS was recommended by the sixth pay commission and was accepted by the erstwhile United Progressive Alliance government.

source:

Preliminary Interaction meeting with Chairman and members of Pay Commission:

Today FNPO delegation consisting of General Secretaries NAPEC , General Secretary, PM&MTS, SGFNPO and R.Ravichandran participated in the meeting. During our meeting we presented that India Post is fully computerized and IT enabled and Justification for higher Pay Scale on account of computerization, Savings Bank, Life Insurance and Money Remittance, 100% IT driven on completion of IT project. And multifarious duties. Further we mentioned that Post Man touching every corner of the country. PO is a multipurpose delivery for central and state government schemes like Savings Schemes Payment, MGNREGA & DBT. Demand for higher scales of other cadres in DOP has been emphasized. However we did not mention minimum scale and grade pay. MACP anomalies were discussed. The details of the Power Point presentation are hereunder: 

CLICK HERE FOR POWER POINT PRESENTATION

QUALIFYING SERVICE FOR PROMOTION

Eligibility for promotion : - It is necessary to fix suitable standards for promotion from one grade to another, including minimum length of service in the lower grade. As far as possible, the minimum length of service in the lower grade prescribed as a condition for promotion to the higher grade should not markedly be different from that prescribed by other Departments for promotion to similar grades involving the same nature of duties and responsibilities. 

The qualifying service for promotion from one grade to another is necessary so that there is no premature promotion or undue jump in pay and also to ensure that the officer has sufficient opportunity to demonstrate his competence/potential for holding the higher post. The period of qualifying service varies from post to post depending upon the scale of pay and the experience, required for manning the higher post. Broadly, the following qualifying service for promotion from one grade to another may be followed:

Field of Promotion 

From Grade Pay   (in Rs.)	To Grade Pay  (in Rs.)	Qualifying Service  (in years)
1800	1900	3 Years
1900	2000	3 Years
1900	2400	8 Years
2000	2400	5 Years
2400	2800	5 Years
2400	4200	10 Years
2800	4200	6 Years
4200	4600	5 Years
4200	4800	6 Years
4200	5400	8 Years
4200	6600	10 Years
4600	4800	2 Years
4600	5400	3 Years
4600	6600	7 Years
4800	5400	2 Years
4800	6600	6 Years
5400	6600	5 Years
6600	7600	5 Years
6600	8700	10 Years
7600	8700	5 Years
7600	8900	6 Years
8700	8900	2 Years
8700	10000	3 Years
8900	10000	2 Years
10000	HAG	3 Years
HAG	HAG+Scale	1 Year
HAG	Apex scale	2 Years
HAG+Scale	Apex scale	1 Year

(DOPT OM No. AB 14017/61/2008-Estt. (RR) dated 24.3.2009 and dated 12.3.2010)

Courtesy : : http://90paisa.blogspot.in/