Wednesday, 14 January 2015


Question 1:  Sir, our systems are so old, they are still Pentium machines with DDR-1 RAM which is outdated and supplied during year 2004. Kindly supply new ones.

Answer: We are glad that our systems are still running more than 10 years now; we expect the systems to run many more years.

Question 2:  Sir, our printer are not working and the print outs are not legible , kindly arrange for service.. please.

Answer: Maintain your printer well, it shouldn’t have complaints.  Servicing of printer is expensive so do adjust with the printer condition as it is.

Question 3:  Sir, our System is having only 256 MB of RAM, kindly upgrade the RAM to 1GB for smooth running of system and software, please.

Answer: Department cannot spend money like that in upgrading, do practice to work with whatever speed the computers are working. 

Question 4:  Sir, There are lot of service pension eMOs and welfare pension eMOs to be printed. It is very difficult to print the eMOs with Dot-matrix printers as it usually takes a fair bit of time for printing even one eMO.

Answer: Providing Laser printer to all delivery offices is not under consideration.  There are about 2000 eMO’s still pending. You are hereby instructed to take all the eMO printouts today itself.  We are considering to buy one Laser printer after meeting of expenditure committee, such that the same is carried from one office to another office for printing of eMOs.

Question 5:  Sir, the offices are not supplied with Systems having Windows 7 Operating system or no license has been purchased.

Answer: Windows 7 may be installed and compliance reported.

Question 6:  Sir, Our handheld scanner is not working so it is very difficult to invoice the articles in Postman, Speednet and Despatch modules.

Answer: Don’t find shortcuts to all needs; try to do work by typing all the barcodes manually.  Expense should be kept at the minimum.

Question 7:  Sir, The UPS supply is not available as the batteries are not replaced.  Server and other systems are getting shutdown whenever power failure happens.

Answer: We are awaiting the orders of supply for replace the faulty batteries.  It may take probably 1 year to finalize the tender and to supply them.  It is the duty of SA that the Server and systems are working properly.  Any problems arising from the office having been said that the office is not having UPS supply will be viewed seriously.

Question 8:  Sir, One System is having problem with SMPS, Kindly arrange a technical person to check up and replace.

Answer: Why the systems are losing SMPS.  You are directed to report this office as to what reasons the SMPS is not working.
Question 9:  Sir, After SIFY migration, Sub Offices are facing network issues, Virus problems and slowness in working in general.  Kindly inform as to what action to be done.

Answer: SIFY migration is important, Offices need to adjust to new changes, when network and systems are slow, the officials have to work fast and complete the works.  We cannot inform our higher authorities about the slowness and virus problems.  SIFY migration has to be completed at the earliest, we have been forwarding lot of emails one after another as to how to install the antivirus software and importance of antivirus software but no other information is available to this office.

Question 10:  Sir, In one office the detail of BPCOD booking data has not come.  We have given resend request but still no information has been received. No booking information is seen in the web tracking.

Answer: The office of delivery has to take the responsibility for anything related to BPCOD, either you call the office or do anything to dispose the BPCOD at the earliest.  PTC has informed that there is no software complaint so if data is not available in web tracking, call the SA and solve the software complaint.

Question 11:  Sir , In one office the keyboard is not working today, kindly accord sanction for a new one please.

Answer: Problem may be traced and find reasons the keyboard has stopped working.  Send three competitive price of keyboards so as to consider the same or not.

Question 12:  Sir, One printer at office is not printing legibly, the head seems having problems, kindly arrange checking for it.

Answer: Printer heads are very costly; the expenditure is more so it is not possible at the moment for replacement of costly items.  If for reasons prints are not clear you may write on the receipt and issue!!!!!. 

Question 13:  Sir, AMC for servers and printers have expired, how to manage the complaints in such cases.

Answer: It was informed by the Regional office that when complaints of Server arise, first email this office regarding the not working of server.  This office will forward it to the Regional office with a copy to the firm.  Firm will email the Regional office for confirmation and approval of the works, after receiving back the work sheet and approval of confirmation, the service firm will attend the complaints in order of receipt of approvals.  All complaints should reach before 4 PM on Friday

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